Terms of Service

Last updated: November 30, 2025

1. Acceptance of Terms

By accessing and using the services of PT. Sumber Niaga Nusantara ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

PT. Sumber Niaga Nusantara provides marine equipment sales, consultation, and related services. Our website serves as an information portal and ordering platform for our products and services.

3. User Accounts

To access certain features of our service, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete information

4. Product Information and Pricing

We strive to provide accurate product information and pricing. However:

• Product specifications may change without notice
• Prices are subject to change without prior notice
• Availability of products cannot be guaranteed
• Images are for illustrative purposes only

5. Orders and Payment

When you place an order:

• You agree to provide current, complete, and accurate purchase information
• You authorize us to charge your payment method for the total amount
• All sales are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason

6. Shipping and Delivery

Shipping terms include:

• Delivery times are estimates and not guaranteed
• Risk of loss passes to the buyer upon delivery to the carrier
• Additional charges may apply for remote locations
• You must inspect products upon delivery and report any damage immediately

7. Returns and Refunds

Our return policy:

• Custom orders are not returnable
• Standard products may be returned within 30 days of delivery
• Items must be in original condition and packaging
• Return shipping costs are the responsibility of the buyer
• Refunds will be processed within 5-10 business days after receipt

8. Warranties

Product warranties:

• Manufacturer warranties apply as specified
• We provide 1-year warranty on workmanship
• Warranties do not cover normal wear and tear
• Misuse or improper installation voids warranties

9. Limitation of Liability

In no event shall PT. Sumber Niaga Nusantara be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or products.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of PT. Sumber Niaga Nusantara or our licensors and is protected by copyright and trademark laws.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

12. Governing Law

These terms shall be interpreted and governed by the laws of Indonesia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: